General Rental Conditions

General rental conditions for Réunion Residences


This short-term stay in the building used as a para-hotel residence with services, called RESIDENCES REUNION, located at 137 Chemin Andinaik 97432 RAVINE DES CABRIS, is granted by the company "PIRON.", SASU with capital of 100 euros, whose registered office is at RAVINE DES CABRIS (97432), 137 Chemin Andinaik, registered in the Trade and Companies Register of Saint-Pierre under number 918 309 451 00014, hereinafter referred to as "the host or operator", and accepted for a stay price including all taxes (TTC) stipulated, charges included, excluding the charges defined in article 10 below.


 The price of the stay will be payable under the following conditions:

  • 25% of the price of the stay will be paid by the Client, as a deposit, upon reservation.
  • The balance will be paid by the Customer at the latest at the time of handing over the keys (check-in).

Security deposit

The amount of the security deposit given by the Client to the host or operator at the latest on the day of handing over the keys (check-in), is set between 500 and 1000 Euros depending on the type of accommodation.


Article 1 – Legal regime – Short-term stay


The Host or Operator grants the Customer, who accepts, a short stay, for the agreed period, with the provision of para-hotel services, within the furnished premises subject to the reservation.
This stay is concluded for short periods, by the night, week or month.
Considering the para-hotel accommodation activity operated on the premises, the Client will benefit from the following para-hotel services:

  • The reception,
  • The provision of household linen (bedroom linen and bathroom linen),
  • Regular cleaning of the premises.


The Customer may also benefit from “à la carte” services which are defined in Article 11 below.
The premises, the subject of the reservation, are made available to the Client fully furnished, such that the Client will have all the facilities and equipment necessary for their accommodation and the preparation of their meals, in optimal comfort conditions, for the entire duration of their stay.
The stay is governed by this contract as well as by the non-contradictory provisions of articles 1714 et seq. of the Civil Code. As the Client does not establish his/her main residence in the premises covered by this contract, the rental will not be subject to law n°89-462 of July 6, 1989 and subsequent texts.

Article 2 – Designation


The premises in which the stay will take place are designated on the reservation form. It is hereby recalled that the Client will benefit from the use of the premises, spaces and common equipment, subject to compliance with the internal regulations of the building and the right of concurrent use recognized to other clients and occupants of the premises.


The Client will ensure that the peace and quiet of other occupants and neighbors are respected.


Furniture Equipment: the accommodation premises made available to the Client are fully furnished and equipped. The complete inventory of furniture and equipment is available in the rented accommodation.


All of the above constitutes “the premises” or “accommodation” within the meaning of this contract.


As well as all the furniture that equips it, as well as everything continues and behaves, without exception or reservation.


Article 3 – Duration – Entry – Exit


This short stay is granted for the period defined at the time of booking.


The Customer may not, under any circumstances, claim any right to remain on the premises after the expiry of the period of stay initially provided for in this contract, unless otherwise agreed by the Host.


The conditions for cancellation or postponement of stays are defined in article 9 below.


Arrival :

The stay begins, except in exceptional circumstances, on the first day of the stay defined when booking at 4 p.m.
The Customer must arrive on the specified day and at the agreed times. In the event of late or delayed arrival, the Customer must immediately notify the Host or its agent.
A representative of the Host will be present to welcome the Client, show them around the premises and inform them of all the practical details and the operation of the various devices and equipment.

Departure :

The stay ends on the last day of the agreed period, as defined in the reservation, at 11 a.m. or at a time convenient to the Host or his agent after the handover of the exit keys (check-out).
The Client must return the premises in the condition in which they were found (putting away objects, putting furniture back in place, etc.), it being specified here that a complete exit cleaning will be carried out upon departure. The Client will also be entitled to benefit from additional cleaning during the stay at their request, which will give rise to an additional invoice.

Article 4 – Inventory and inventory


The inventory of fixtures and the qualitative and quantitative inventory of furniture, furnishings and various equipment will be provided to the Client by the Host at the start of the stay.


It will be up to the latter to report any difficulty to the Host as soon as possible and, if possible, within forty-eight hours of the keys being handed over.


After this period, the rented goods will be considered complete and free from defects or damage upon receipt by the customer.


In the event of failure to carry out the inventory on departure, due to a choice by the customer, or due to a departure time other than that initially provided for in the contract, the Host will unilaterally carry out the inventory and return the security deposit within a maximum period of one month following the Customer's departure, in the absence of damage and subject to the premises being restored to their original condition.



If the Host notices any damage, it must inform the Client within eight days, and the security deposit will be processed as stated in Article 8 below.


The Host will endeavour, where appropriate, to retain any proof of any damage to the premises by means of photographs or videos and will provide proof thereof to the Client.


Article 5 – Destination – Use


The premises designated above are intended for short-term accommodation use excluding any professional, commercial or craft activity of any nature whatsoever; they are not suitable for collective rental. The Client may not, under any circumstances, establish the rented premises as his or her main residence, under any pretext whatsoever.


The Host undertakes to ensure the reception of the Client on the scheduled day of their arrival, in order to facilitate their installation, their stay and the discovery of the premises.



The Client enjoys the premises in a peaceful, serious and reasonable manner, and makes good use of them, in accordance with the purpose of the premises. The Client undertakes to occupy the premises personally, himself and his family. He will ensure that he complies with the safety instructions given to him by the Host, in particular with regard to fire risk prevention. He must respect the accommodation capacity of the premises, under penalty of immediate termination of this contract.



The provision of premises or subletting for the benefit of third parties is prohibited, under any pretext whatsoever, even free of charge, under penalty of termination of the contract, the full amount of the stay then remaining acquired or due to the Host as a fixed compensation.



The Client must ensure respect and peace for the neighborhood.


Upon departure, the Customer undertakes to return the premises as clean as they found them upon arrival. In particular, they will ensure that the refrigerator and dishwasher are emptied, the heating is turned down, the bins are emptied and placed with any other rubbish in the containers provided for this purpose. The Customer must have collected all of their belongings and personal effects. Failing this, they will be considered to have abandoned them.


Doors and windows must be closed. All furniture and equipment listed in the inventory are returned to the place they occupied when entering the premises. The Client undertakes to use and maintain the sanitary, electrical and heating installations in perfect condition. Any repairs made necessary by negligence or improper use during the rental period will be the responsibility of the Client, both in the premises and on the entire property.



The Customer shall not make, for whatever reason, any changes to the premises or to the electricity and water installations existing in the rented premises and undertakes to immediately notify the Host of any possible misuse of these installations, which may, where appropriate, carry out any repairs that may be necessary at the Customer's expense.


Article 6 – Capacity of the premises


The Client undertakes to respect the accommodation capacity of the premises in conditions of optimal comfort as described in the reservation.


The Client must provide the Host, upon first request, with all documents or evidence justifying the number and age of the occupants of the premises covered by this stay.


Article 7 – Price of the stay

This short stay is granted and accepted for a price inclusive of all taxes (TTC), charges included, excluding the charges defined in article 10 below and the amount of which was set at the time of booking.

It is specified that the price of the stay is automatically subject to VAT given the provision by the Host or his agent of at least three of the four para-hotel services provided for in Article 261 D 4° b) of the General Tax Code (reception, provision of household linen, regular cleaning of the premises, breakfast service). These services must be provided under conditions similar to those of hotel establishments operated professionally, and according to the terms provided for by the administrative doctrine (BOI-TVA-CHAMP-10-10-50-20-20120912).

The Host expressly declares that it opts for VAT liability and waives the basic exemption, in accordance with the provisions of Article 293 F of the French General Tax Code. The Host will therefore invoice the Client for the amount of the tax, at the applicable rate in force. This tax must be paid to the Client at the same time as the price of the stay itself, in accordance with the terms and conditions and subject to the penalties provided for in this contract.

If the Client delays his arrival, he must notify the Host in advance and send him the balance of the price of the stay for the date initially planned for the start of the rental, failing which the stay will be cancelled at his exclusive fault, if the Host so wishes.

Article 8 – Security deposit

To cover any loss or damage that may be caused to facilities, objects, furniture, or other items, the Customer undertakes to provide the Host, no later than the day the keys are handed over, with a security deposit, in addition to the price of the stay, the amount of which was set at the time of booking depending on the type of premises.
This security deposit, which may result from taking a bank card imprint, will not be cashed and will be returned to the Customer upon departure, if no damage is noted after the exit inventory.
Otherwise, it will be returned within a maximum period of one (1) month after the Customer's departure date, less the amount of repairs for damages and identical replacement of lost or damaged items.

The amount is determined by amicable agreement between the Host and the Client on the basis of the value of the property(ies) destroyed or damaged following production of the invoice by the Host.
In the event of a dispute, an estimate will be drawn up by a skilled professional, at the request of the Host, and will constitute agreement on the value of the cost of replacing or repairing the lost or damaged property(ies).

This security deposit cannot under any circumstances be considered as a contribution to the payment of the price of the stay.

Article 9 – Conditions for cancellation and postponement of stay


Cancelation

Any cancellation of a stay by the Client must be brought to the attention of the Host as soon as possible, by letter, email or directly via the website. In any event, it is agreed that in the event of cancellation:

  • From the Client:
  • More than 72 hours before the start of the stay, the Client loses the deposit paid.
  • Less than 72 hours before the start of the stay, the total amount of the stay is due.
    •
  • On the part of the Host, the Client will be fully and immediately reimbursed for the sums paid, except for the right for him to claim compensation for damages actually suffered in the event of cancellation without reason.

    • Report

    In the event of a legitimate and serious impediment, the Client may ask the Host to postpone the dates of his stay.
    In this case, the Host will be free to accept or refuse this request taking into account the periods and schedule of reservation of the premises.
    If no postponement can be offered to the Client, the conditions for cancellation of the stay referred to above will apply, in particular with regard to the amounts already paid by the latter.
    In the event of an agreement between the parties on a solution to postpone the stay initially planned, no compensation or indemnity will then be due by the Client for this change. It is however specified that the new stay will be governed by and subject to these terms and conditions, in particular with regard to the payment of the price of the stay and the cancellation conditions.

    Article 10 – Charges


    Water and electricity consumption are taken into account, on a flat-rate basis, in the price of the stay, within a limit of normal use.


    Upon departure, the Customer will pay the Host for any excess consumption that exceeds normal consumption, namely the average consumption observed for stays of an equivalent duration during the same period.

    Article 11 – Equipment and facilities – Para-hotel services


    Equipment and Facilities

    It is specified that the Client will remain solely responsible for the use of the equipment and facilities of the premises and must take all precautionary measures to ensure, in particular, the safety of children and vulnerable people that he may have brought into the premises. The Host may not, under any circumstances and under any pretext, be held liable or liable in this regard.
    The conditions of use of the devices and various equipment (televisions, air conditioning, household appliances, etc.) must be strictly respected by the Customer, their beneficiaries and assigns, so that the Host is never sought or disturbed in this regard.


    Para-hotel services:

    The following services and benefits are included in the price of the stay:

    • Welcome,
    • Supplies of sheets, tea towels and other household linen,
    • Cleaning of premises: complete cleaning on arrival and departure.

      The Client may, in addition and subject to additional invoicing according to the price list of the Host or its agent, benefit from the following "à la carte" services:

      • Additional cleaning 80 €/day
      • Concierge service (organization and reservation of activities during the stay),
      • Provision of children's beds €50
      • Provision of high chairs for children €30
      • Wine cellar (according to the wine list provided)

        The Client will also benefit from free Wi-Fi access in the rented premises.

        Article 12 – Insurance


        The Customer is responsible for any damage that he may cause to the premises, furniture and the building.


        Article 13 – Natural risks and pollution


        The Client expressly acknowledges having taken note of and declares being duly informed of the natural risks listed for the municipality where the premises, subject to this lease, are located, and this in accordance with the provisions of Article L. 125-5 of the Environmental Code.

        Article 14 – Termination clause


        It is expressly agreed that in the event of non-performance by the Client of any of its following commitments and, in particular, in the event of non-payment of the full price of the stay or its consumption, and non-compliance with the accommodation capacity of the rented premises, and more generally, non-compliance with any of the obligations defined herein, the Host will have the right to terminate this contract automatically.


        This termination will take place, if the Host so wishes, immediately after the occurrence of the first wrongful act or behavior of the Client, without it being necessary to file a legal claim.

        Article 15 – Conciliation – Disputes


        In the event of a dispute, difficulty or contestation during the execution, interpretation or termination of this contract for stays and para-hotel accommodation, the parties will do everything necessary to find an amicable solution to their dispute. To this end, they undertake to meet at the initiative of the most diligent of them in order to examine the conditions and modalities for implementing a possible amicable settlement.


        If, however, upon expiry of a period of two (2) months from the request of the most diligent party, no arrangement is reached, each of them shall have the right to refer the matter to the courts with material and territorial jurisdiction.

        The residences offer multiple services
        • Welcome
        • Preparation of the apartment (cleaning, beds and welcome products)
        • Household linen
        • Concierge service to organize your stay
        • Elevator
        • Swimming pool for the Hamelia residence
        • Jacuzzi for the Tamarin lodge residence
        • Free wifi network
        • Covered parking spaces
        • Public parking spaces
        • Access for people with reduced mobility

          • Standard Rate

          Cancellation conditions

          Upon booking, 25% of the reservation is charged and non-refundable. If cancelled 3 days before arrival or in case of no-show, 100% of the reservation is charged and non-refundable.

          Security deposit

          25% of the total amount with extras is charged upon booking.
          • Average price per night
            Tamarin lodge price: €215/day minimum 4 days
            Hamelia price: €85/day minimum 4 days

            Taxes included in the room price
            VAT / Sales Tax: 8.5% of the total reservation amount


            Taxes to be added to the room price
            Tourist tax: €0.90 per adult per night
            General conditions of sale

            Security deposit: 25% of the total amount with extras is charged upon reservation.

            Balance: The balance will be payable upon arrival. To facilitate the on-site appointment, it is best to advise of your arrival time.

            Cancellation Policy: Upon booking, 25% of the reservation is charged and non-refundable. If cancelled 3 days before arrival or in case of no-show, 100% of the reservation is charged and non-refundable.

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